Compliance & transparency
Your rights. Our obligations.
Dugda Fidelity Investment PLC operates as an authorized foreign exchange dealer under National Bank of Ethiopia regulations. This page explains our commitments to you.
Licensed by NBE
Regulatory framework
Dugda Fidelity Investment PLC is licensed to conduct foreign exchange operations in Ethiopia.
- Licensed foreign exchange dealer under National Bank of Ethiopia directives
- Daily buy and sell rates published in line with NBE requirements
- Anti-money laundering and customer due diligence at every branch
- Transaction records maintained per regulatory retention periods
Customer rights
As a Dugda customer, you are entitled to clear, respectful service at every branch.
- See published buy and sell rates before your transaction
- Receive a clear explanation of the rate applied at the counter
- Identity verification conducted in a respectful manner
- Guidance on required documentation for your transaction type
- Raise concerns through our complaint channel without discrimination
Transparency commitments
We publish rates daily and confirm the final rate at the point of transaction.
- Daily exchange rate snapshots on the website and at every branch
- Buy and sell rates labeled explicitly on all displays
- Final rate confirmed at the counter before settlement
- No undisclosed spread between published and applied rates
AML & KYC
Dugda complies with Ethiopia's anti-money laundering and know-your-customer requirements.
- Customer identity verified for all transactions
- Suspicious activity reported as required by law
- Transaction records maintained for mandated periods
- Additional documentation requested for high-value or unusual transactions
Complaints
We aim to acknowledge complaints within one business day.
- Email dugdafidelity4x@gmail.com or visit any branch and ask for the branch manager
- Complaints acknowledged within one business day where possible
- Resolution targeted within five business days for standard issues
- Escalation available for unresolved regulatory concerns
Required documents
- Valid government-issued photo identification (passport, national ID, or resident permit)
- Supporting documents for the transaction type (travel ticket, invoice, remittance reference, etc.)
- Completed transaction form as required by NBE regulations
- Additional documentation for business or high-value transactions as applicable
Rate disclaimer
Rates shown are indicative and published daily. Final buy or sell rates are confirmed at the branch counter at the time of transaction.